Ogedengbe Tobiloba Stephen
Banking Operations Professional
Lekki, NG.About
Results-driven Banking Operations Professional with 2+ years of experience in fast-paced financial environments, specializing in customer care, cash management, and regulatory compliance. Expertly manage daily branch operations, optimize transaction processing, and enhance customer satisfaction, consistently meeting performance targets and ensuring adherence to banking standards.
Work
POLARIS BANK
|Head, Customer Care & Cash Officer
Lagos, Lagos State, Nigeria
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Summary
Led customer care and cash operations, ensuring efficient branch functionality, rigorous compliance, and high levels of customer satisfaction within a dynamic banking environment.
Highlights
Managed daily cash operations, including ATM replenishment and secure vault management, ensuring optimal liquidity and preventing discrepancies through precise GL reconciliation.
Processed a high volume of diverse banking transactions, including deposits, withdrawals, check processing, and fund transfers, leveraging core banking systems for efficient and accurate service delivery.
Ensured strict adherence to Central Bank of Nigeria (CBN) regulations and internal bank policies, mitigating compliance risks across all customer interactions and transactions.
Achieved and consistently exceeded monthly targets for product sales and customer acquisition by effectively cross-selling banking solutions to new and existing clients.
Resolved complex customer inquiries and complaints, streamlined account management processes, and provided expert guidance on banking services, significantly enhancing overall customer satisfaction.
Education
Adekunle Ajasin University Akungba Akoko
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B.Sc. Science
Industrial Mathematics
Grade: Second Class Upper
Skills
Banking Operations
Cash Management, Transaction Processing, Regulatory Compliance, Risk Management, Branch Operations, GL Reconciliation, ATM Management, Vault Management.
Customer Service
Customer Relations, Inquiry Resolution, Complaint Handling, Account Management, Product Guidance, Cross-selling, Customer Acquisition.
Software & Systems
Core Banking Systems, Microsoft Office Suite, Word, Excel, PowerPoint, Data Analytics, Information Systems.
Reporting & Analysis
Financial Reporting, Data Analysis, Performance Reporting, Discrepancy Resolution.
Professional Attributes
Detail-Oriented, Communication (Oral & Written), Problem-Solving, Time Management, Technical Documentation.